CleanuplyHow can we help?
Find answers below or reach out directly. We typically respond within 24 hours on business days.
support@cleanuply.comSubscriptions
Billing, cancellation, restoring purchases
App Features
How scanning, review, and cleanup work
Troubleshooting
Permissions, missing photos, performance
Frequently Asked Questions
What can I clean up for free?
Scanning, reviewing and selecting items is free. Your first cleanup is free for up to 10 items per install. Further cleanups require Premium. Canceling the iOS deletion prompt keeps your free cleanup available.
How do I cancel my subscription?
Open Settings on your iPhone, tap your name at the top, then tap Subscriptions. Find Cleanuply and tap Cancel Subscription. Your access continues until the end of your current billing period.
How do I restore my purchase on a new device?
Simply download Cleanuply on your new device and open it. Your subscription is tied to your Apple ID and will be restored automatically. If it doesn't appear, tap 'Restore Purchases' in Settings.
Is my data safe? Does Cleanuply access my photos?
Yes, your data is completely safe. Cleanuply accesses your photo library to analyze it, but all photo and video processing happens on your device. No photos, videos, or metadata are ever uploaded to any server. Optional anonymized usage analytics can be enabled to help us improve the app — see our Privacy Policy for details.
What happens when I delete photos through Cleanuply?
Deleted items go to your iPhone's Recently Deleted album in the Photos app, where they remain for 30 days. During this time, you can recover any photo or video. After 30 days, Apple permanently removes them.
Why can't Cleanuply see all my photos?
If you granted 'Limited Access' during setup, Cleanuply can only see the photos you selected. To let Cleanuply analyze your full library, go to Settings > Privacy & Security > Photos > Cleanuply > Full Access.
How does duplicate detection work?
Cleanuply groups exact copies by comparing complete photo or video resources available on your iPhone. A different crop or a second shot of the same scene does not qualify.
Can I use Cleanuply offline?
Yes. Since all analysis happens on your device, Cleanuply works perfectly without an internet connection. The only feature that requires connectivity is subscription management.
What iOS version is required?
Cleanuply requires iOS 17.0 or later. It's designed for iPhone and optimized for the latest iOS features.
What does 'Similar Photos' mean?
Two shots of the same subject can look alike while containing different data. Cleanuply 1.6.10 checks for exact copies. Similar Photos is unavailable in this release.
How quickly can I expect a support response?
We aim to respond to all support requests within 24 hours on business days. For urgent issues, please include your device model and iOS version in your message.
Still need help?
When contacting us, please include your device model (e.g., iPhone 15), iOS version, and a description of the issue. This helps us resolve your question faster.
Email us at support@cleanuply.com